Refund policy

Last updated: November 11, 2026

Everything we sell is made to order with your name, photo or text on it. Because of that, we can't accept returns or give refunds on personalized items just because you changed your mind.

When we will make it right

If your item arrives damaged or defective, or it doesn't match what you ordered, tell us and we'll work out a fix with you. Depending on the problem, that may be a replacement or a refund.

How to report a problem

Email us at support@gifttokeep.com within 30 days of delivery and include:

• Your order number
• At least one clear photo showing the problem (and the packaging, if the item was damaged in transit)
• A short description of what's wrong

We'll reply with next steps. Please keep the item and packaging until we do.

Before you order

Please check your name, text, spelling and photo carefully in the preview before you place your order. We make each item exactly as you submit it.