Questions, answered.

Pick a design or a blank item and open it in our studio. Add a name, a date or a photo, and the preview changes as you type, so you see the finished piece before you buy.

We read every name and date before it prints. We still print exactly what you submit, so please check spelling, capitals and dates in the preview before you order.

A clear, well-lit photo where your subject fills most of the frame. Phone photos are fine. The studio shows the photo on the item before you buy, and you should only upload photos you have the right to use.

We store them privately and share them only with the partner who prints your item. The original photo is deleted 30 days after your order ships, and photos from designs you never order are deleted after 30 days. We keep the finished print file and a small preview, so we can help with questions and reprints. We never use your photos for marketing and we never sell them.

Email us at support@gifttokeep.com as soon as you can, with your order number. Production starts within 1–3 business days, so we can't promise a change once it's underway.

We make your item in 1–3 business days. Delivery then usually takes 3–5 business days with USPS. These are estimates, so please order early for birthdays and holidays.

We ship to addresses in the United States only, for now.

Shipping options and prices are shown at checkout, before you pay.

When your order ships, we email you the tracking details. See our shipping policy for more.

Because every item is made for one person, we can't take returns on personalized items because of a change of mind. If something is wrong with your order, we'll make it right.

Email us at support@gifttokeep.com within 30 days of delivery with your order number and a photo of the problem. Depending on the problem, we'll send a replacement or a refund. Our refund policy has the details.

Use our contact form or email support@gifttokeep.com. A real person reads every message.